Returns and exchanges

babylikestopony's lingerie, bodywear, and accessories are all ethically designed and produced by the world's leading artisans. We want to be sure you're as crazy for them as we are. If you're not thrilled with your online purchase, we're more than happy to help you with any questions, and you’re always welcome to return or exchange items that meet the following conditions –

• Lingerie has only been tried on over your own underwear
• Items are in perfect unworn condition with original packaging and tags still attached
• You must notify babylikestopony of your intent to exchange or return within 14 days of delivery 
• Returns must be received by babylikestopony within 14 days of the return being approved 

Exchanges will be processed within 2 working days, and babylikestopony will cover the cost of shipping the replacement item(s) to you.

Refunds will be processed by babylikestopony within 3 business days of us receiving the returned item(s). You will receive an email confirmation when your return has been processed. Please note that depending on your financial institution, it may take up to 14 days for the refund to appear on your account. 

Shipping costs are not refundable. If the shipping was complimentary, and the refund brings the net order value below the free shipping threshold, shipping charges will be deducted from your refund. 

babylikestopony cannot be held responsible for returns not received, so we recommend using services with tracking and/or insurance for any returned items. 

babylikestopony has the right to refuse returns that are not in new condition.

Please note that return courier costs and fees will be deducted from undeliverable shipments returned to babylikestopony, see our shipping policy for further details.  

babylikestopony’s usual flexible returns and exchanges policy applies to sale items. However, returns or exchanges of sale stock will be subject to a restocking and handling fee of $20 for orders within Australia and $40 for international orders.

Please note that gift certificates are non-refundable. 

Our in-store returns and exchange policy can be found here.