Returns and exchanges

We want you to love your babylikestopony purchases. If for any reason you’re not totally satisfied you’re welcome to return or exchange online purchases, provided –

  • Lingerie has only been tried on over your own underwear
  • Items are in new unused condition with original packaging and tags still intact
  • You must notify babylikestopony of your intent to exchange or return within 14 days
  • Returns must be received by babylikestopony within 21 days of their original delivery date

Exchanges will be processed within 2 working days and babylikestopony will cover the cost of shipping the replacement item to you.

Refunds will be processed by babylikestopony within a week of receiving the item. Refunds will be made by the original payment method for the cost of the items. Postage is not refundable.

babylikestopony cannot be held responsible for orders lost in transit so we recommend sending your items with a registered / traceable and/or insured service.

babylikestopony have the right to refuse returns that are not in perfect new condition.

babylikestopony’s usual flexible returns & exchanges policy applies to sale items however returns or exchanges of sale stock will be subject to a restocking and handling fee of $20 for orders within Australia and $40 for international orders.